Billing Status Definitions
Effective date: 03 February 2026
Last updated: 03 February 2026
1. Overview
Your account status determines your access to Netallion services. This page explains each status, what it means, and what actions may be required.
2. Account statuses
Active
Your subscription is current and all services are available. Payment is up to date.
- ✓ Full access to all plan features
- ✓ Scans execute normally
- ✓ Reports and findings accessible
Trial
You are on a trial period. Full access is available until the trial ends.
- ✓ Full access to trial plan features
- ✓ No payment required during trial
- ⚠ Add payment method before trial ends to avoid service interruption
Past Due
A payment has failed. Your account is in a grace period. Resolve the payment issue to avoid suspension.
- ⚠ Services may continue during grace period
- ⚠ New scans may be blocked
- ⚠ Update payment method in Billing settings
- ⚠ Grace period is typically 7–14 days depending on plan
Action required: Update your payment method or contact support to resolve.
Suspended
Your account has been suspended due to non-payment, policy violation, or at your request.
- ✗ Scans cannot be initiated
- ✗ API access disabled
- ⚠ Existing data retained per data retention policy
- ⚠ Read-only access to historical reports may be available
To reactivate: Resolve outstanding payments or contact support to discuss reinstatement.
Cancelled
Your subscription has been cancelled. Access continues until the end of your paid term, then services are terminated.
- ✓ Full access until end of billing period
- ⚠ Auto-renewal is stopped
- ⚠ Data deleted per retention policy after termination
- ✓ Export data before access ends
To resubscribe: Start a new subscription from the Pricing page before your term ends.
3. Grace periods
When a payment fails, your account enters a grace period:
- Monthly plans: typically 7 days
- Annual plans: typically 14 days
- Enterprise/MSSP: per contract terms
During the grace period, we will attempt to retry the payment and notify you via email. If payment is not resolved, the account moves to Suspended status.
Note: Any grace period is discretionary and may vary based on risk signals, payment history, and platform stability.
4. Reactivation
To reactivate a suspended or cancelled account:
- Suspended (non-payment): Update your payment method and clear any outstanding balance. Reactivation is typically automatic once payment succeeds.
- Suspended (policy violation): Contact support to discuss reinstatement requirements.
- Cancelled: Start a new subscription. Historical data may or may not be available depending on how long since cancellation and your previous retention settings.
5. Data during suspension/cancellation
During suspension, your data is retained per your plan's retention period. After cancellation and term end:
- Data is deleted or de-identified within a reasonable period (see Data Retention Policy).
- Backups may retain data until they naturally expire.
- Export your reports before your access ends if you need to retain them.